Job Description
Join Cleveland Connect Solutions as a Local Customer Service Representative and kickstart your career with paid training! We're urgently hiring passionate individuals to deliver exceptional support to our Cleveland community. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. No experience required – we'll equip you with all the skills needed to thrive.
Responsibilities
- Provide in-person and phone support to Cleveland residents with empathy and professionalism
- Resolve customer inquiries regarding services, billing, and account management
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to enhance service delivery
- Participate in ongoing training to master product knowledge and communication techniques
- Uphold company standards while representing our brand in the local community
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work flexible hours including weekends
- Basic computer proficiency with typing accuracy
- Resident of Cleveland, OH or willing to relocate
- Customer service experience preferred but not required
- Valid driver's license for occasional off-site support