Job Description
Join our award-winning customer service team in Boston! We're seeking passionate individuals to deliver exceptional support experiences at our upcoming hiring event. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and growth opportunities in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvements and knowledge base updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C/B2B environments
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities