Job Description
Join Boston's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients in our state-of-the-art downtown facility. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a supportive, tech-enabled environment.
Why Join Us?
• Industry-leading training programs
• Flexible scheduling options
• Free downtown parking & T pass subsidies
• Quarterly performance bonuses
• Advancement into leadership tracks
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across billing, technical support, and account management
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed key performance metrics (FCR, CSAT, AHT)
- Participate in ongoing quality assurance reviews
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication & active listening skills
- Strong problem-solving abilities under pressure
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Bilingual English/Spanish fluency (highly valued)
- Passion for exceeding customer expectations