Job Description
Are you a dedicated problem-solver with a passion for helping others? Nexus Solutions Inc. is seeking a highly motivated Customer Service Representative to join our vibrant team in the heart of Boston, MA.
We pride ourselves on delivering exceptional support to our clients, and we are looking for someone who can maintain our high standards of excellence. In this role, you will be the voice of our brand, ensuring our customers receive the assistance they need with professionalism and empathy.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Professional development opportunities and career growth within the company.
- A collaborative and inclusive work environment in Downtown Boston.
If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Resolve customer complaints and issues efficiently, escalating complex matters to the appropriate department when necessary.
- Maintain accurate and up-to-date customer records in our CRM database.
- Provide detailed product and service information to customers to ensure informed decision-making.
- Collaborate with the sales and technical teams to improve overall service delivery and customer experience.
- Process returns, exchanges, and refunds according to company policy.
- Document all customer interactions and feedback for quality assurance purposes.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced environment and manage multiple priorities.
- Must be available to work a full-time schedule, including weekends or evenings if required.