Job Description
Are you a people person looking for a stable career in California?
Apex Support Solutions is seeking dedicated Local Customer Service Representatives to join our growing team. We pride ourselves on delivering exceptional support to our clients and offer a comprehensive Paid Training Program for all new hires.
Whether you are entering the workforce or looking to pivot into a customer-centric role, this is your opportunity to thrive in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve complex issues and provide accurate product or service information.
- Build rapport with customers to ensure high satisfaction and retention.
- Document customer interactions and update internal databases accurately.
- Collaborate with the support team to improve processes and service quality.
- Assist in onboarding new clients and explaining company policies effectively.
Qualifications
- Strong verbal and written communication skills with a friendly, professional demeanor.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer proficiency and typing skills (40+ wpm).
- High school diploma or equivalent required; prior customer service experience is a plus but not mandatory.
- Reliable internet connection and a quiet workspace if remote options apply (or availability to work in our Sacramento office).
- Willingness to complete our paid training program.