Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients in Atlanta. Enjoy a collaborative environment, comprehensive training, and career advancement opportunities. Our state-of-the-art facility in downtown Atlanta offers flexible scheduling and competitive benefits including health insurance, 401(k) matching, and paid time off.
As a key member of our call center operations, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We invest heavily in our team's growth through continuous learning programs and performance-based incentives.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and product expertise
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Collaborate with technical support teams for complex issue escalation
- Participate in ongoing product training to maintain service excellence
- Contribute to team improvement initiatives through feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment
- Typing speed of 40+ WPM with high accuracy
- Flexibility to work evenings/weekends based on business needs