Job Description
Join our dynamic customer service team in Albuquerque! No experience necessary – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment. Perfect for career changers, recent graduates, and anyone seeking stable employment with advancement potential.
Why Join Us?
- Free paid training program
- Health benefits after 90 days
- Performance-based bonuses
- Modern downtown Albuquerque facility
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using knowledge base and scripts
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality)
- Collaborate with team leads for continuous improvement
- Adhere to compliance protocols and security standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (English)
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and problem-solving mindset
- Pass background check and drug screen
- Must attend on-site hiring event
- Legal authorization to work in the US