Job Description
Join our award-winning team at Cleveland Customer Solutions as a Customer Service Representative! We're seeking empathetic and motivated individuals to deliver exceptional support to our diverse client base. As a vital part of our 24/7 operations center, you'll transform customer interactions into positive experiences while advancing your career in a dynamic, growth-oriented environment. We offer competitive compensation, comprehensive benefits, and paid training to ensure your success from day one.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong communication skills and active listening ability
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Typing speed of 40+ WPM with high accuracy
- Flexible availability including evenings/weekends