Job Description
Join our award-winning call center team in Raleigh, NC! We're urgently seeking motivated Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Flexible availability including weekends/holidays
- Passion for helping others