Job Description
Join our award-winning customer service team in Seattle and start your career today! Pacific Connect Solutions is seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide full training. Apply now for immediate start!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team to improve service quality
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to work in fast-paced environment
- Basic computer proficiency
- Problem-solving aptitude
- Flexible schedule availability
- Washington state residency required