Job Description
Join our dynamic team at Customer Connect Solutions and kickstart your career in customer service! We're urgently hiring enthusiastic individuals for our Austin-based call center with immediate start opportunities. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference. Perfect for career changers, recent graduates, or experienced professionals seeking fast-track employment in Texas's thriving business hub.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics including call volume and CSAT scores
- Collaborate with team members to maintain consistent service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service/call center experience
- Exceptional verbal/written communication skills
- Ability to navigate multiple software applications simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- UST authorization to work immediately