Job Description
Join our dynamic team at ConnectSphere Solutions as we urgently expand our call center operations in Oklahoma City! We're hosting a exclusive hiring event for motivated individuals ready to excel in customer service excellence. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced, supportive environment.
What We Offer:
- Immediate start positions
- Comprehensive health/dental/vision benefits
- Performance-based bonuses
- Paid training & certification
- Flexible shift options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service standards
- Participate in ongoing training programs
- Maintain product knowledge across service offerings
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience
- Strong communication & active listening skills
- Ability to type 35+ WPM
- Proficient with Windows OS & basic software
- Flexible availability including nights/weekends
- Positive attitude under pressure
- Valid U.S. work authorization