Job Description
Join our award-winning customer support team in Raleigh, NC and make an immediate impact! We're seeking passionate individuals to deliver exceptional service experiences for our Fortune 500 clients. Enjoy a modern workspace, comprehensive benefits, and career growth opportunities in one of America's fastest-growing tech hubs.
Why Apply?
• Competitive hourly rates with performance bonuses
• Free parking and flexible scheduling options
• Paid training and certification programs
• Health/dental/vision insurance starting Day 1
• Quarterly team-building events and recognition programs
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with 98% accuracy
- Resolve billing inquiries, technical issues, and product complaints using CRM tools
- Document interactions in Salesforce and maintain precise call logs
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed monthly KPIs for resolution time and customer satisfaction (CSAT)
- Participate in weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Excellent verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced, metrics-driven environment
- Strong problem-solving skills with attention to detail
- Flexible availability including evenings/weekends (10% schedule)