Job Description
Join NYC Connect Solutions and launch your career in customer service! We're seeking passionate individuals to join our dynamic call center team in Manhattan. No experience necessary – we provide comprehensive paid training to equip you with the skills for success. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in the heart of New York City.
What We Offer:
- 4 weeks of paid hands-on training
- Starting salary of $18/hour with performance-based raises
- Opportunities for promotion to team lead/supervisor roles
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, CSAT scores)
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn
- Basic computer proficiency