Job Description
Join our award-winning call center team in Minneapolis and become the voice of our brand! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse client base. As a key member of our 24/7 support hub, you'll handle inbound/outbound calls, resolve inquiries, and drive customer satisfaction through personalized solutions. We offer comprehensive training, career advancement opportunities, and a vibrant team culture focused on recognition and growth.
Our state-of-the-art downtown facility features ergonomic workstations, collaborative break areas, and on-site amenities. Enjoy competitive pay, comprehensive benefits (health/dental/vision), paid time off, and performance-based incentives. Immediate start positions available for motivated individuals ready to make an impact!
Responsibilities
- Handle 80+ daily calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and maintain call logs
- Collaborate with technical/escalation teams for complex issue resolution
- Meet/exceed KPIs for call quality, resolution time, and CSAT scores
- Participate in ongoing product knowledge training and coaching sessions
- Identify upsell opportunities and cross-reference client needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends
- Passion for customer advocacy and continuous learning