Job Description
Join our award-winning call center team in Raleigh and launch your career in customer service excellence! We're seeking dynamic individuals to provide exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive training, and a supportive work environment with immediate start opportunities. As a key member of our team, you'll be instrumental in delivering world-class experiences while developing valuable communication and problem-solving skills.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training programs
- Identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to multitask in fast-paced environment
- Proficient with Windows applications and CRM software
- Reliable transportation to Raleigh location
- Flexible availability including evenings/weekends