Job Description
Join our award-winning call center team at Customer Connect Solutions! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in our state-of-the-art Tampa facility. Our team-centric environment values innovation and growth – apply today to become part of something extraordinary!
Why Join Us?
- Weekly pay + performance bonuses
- Health/dental/vision insurance
- Paid training and certifications
- Flexible scheduling options
- Employee recognition programs
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with specialists for complex escalations
- Participate in ongoing product training
- Maintain 98% schedule adherence
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Type 40+ WPM with 95% accuracy
- Proficient in Windows/Mac OS
- Clear communication in English/Spanish bilingual preferred
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screening
- Valid Florida ID