Job Description
Join our dynamic team at CustomerConnect Solutions as an Entry-Level Call Center Representative! We're seeking motivated individuals with exceptional communication skills to deliver outstanding customer experiences. No prior experience required—comprehensive training provided. Enjoy a supportive work environment, competitive compensation, and opportunities for career growth. Immediate start available for qualified candidates in Louisville, KY.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to navigate computer systems and software
- Positive attitude and problem-solving mindset
- Reliability and punctuality for scheduled shifts
- Basic typing proficiency (25+ WPM)
- Flexibility to work evenings/weekends as needed
- Pass background check and drug screening