Job Description
Join our award-winning call center team in Charlotte! We're seeking motivated individuals for paid training programs that launch careers in customer service. No experience required – we invest in your growth with comprehensive training on industry-leading systems and soft skills. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our Fortune 500 partner network.
Our Charlotte facility features modern workspaces, performance incentives, and a supportive culture focused on employee development. Enjoy benefits including health insurance, 401(k) matching, and paid time off from day one. Transform your potential into a thriving career with us!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on complex cases
- Participate in continuous improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends as needed
- Passion for customer service excellence