Job Description
Join our dynamic team at CustomerConnect Solutions as a Part-Time Call Center Agent in sunny Tampa, Florida! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying flexible hours and immediate start opportunities. Our state-of-the-art facility offers a supportive environment with competitive pay and growth potential. Perfect for students, career changers, or those seeking supplemental income. Start your journey with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing, CRM software)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening