Job Description
Join our award-winning call center team in Austin, TX! We're urgently hiring motivated individuals for immediate start positions. Enjoy competitive pay, comprehensive training, and a supportive work environment. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences to clients across Texas and Florida. No prior experience required – we provide all necessary training!
Why Work With Us?
- Sign-on bonus of $500 after 90 days
- Health benefits, paid time off, and retirement plans
- Career advancement opportunities to team lead/supervisor
- Modern downtown Austin office with free parking
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet daily performance metrics (call time, quality scores)
- Collaborate with team members to improve service processes
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong typing skills (35+ WPM) and computer literacy
- Excellent verbal communication in English
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening
- Must be authorized to work in the US