Job Description
Join Omaha Connect Solutions as a Customer Service Representative and become the voice of our brand! We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments. Our state-of-the-art call center offers a supportive team culture, comprehensive training, and growth opportunities within a Fortune 500 partner organization. Enjoy competitive compensation, benefits package, and a modern workspace in Omaha's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Meet/exceed performance metrics including call volume, resolution time, and customer satisfaction scores
- Document interactions accurately in Salesforce and maintain compliance with company policies
- Collaborate with support teams to escalate complex issues and deliver seamless resolutions
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience (new graduates welcome)
- Exceptional communication skills with clear articulation and active listening
- Proficiency in multitasking and navigating multiple software systems simultaneously
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings and weekends as needed
- Positive attitude and resilience in fast-paced customer interaction scenarios