Job Description
Join our award-winning customer service team in Fort Worth, Texas! We're seeking passionate individuals to deliver exceptional support through inbound/outbound calls. Enjoy comprehensive paid training, flexible scheduling options, and a supportive team environment. No experience required – we provide all tools for success! Full-time roles with competitive pay ($18-$24/hr), benefits package, and career advancement opportunities.
Responsibilities
- Handle 50-75 daily inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints using CRM tools
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and maintain call logs
- Collaborate with technical teams to resolve complex customer escalations
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service/call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Ability to work flexible shifts (evenings/weekends as needed)
- Clear communication skills and active listening abilities
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset