Job Description
Join our award-winning call center team in Sacramento! We're urgently hiring motivated individuals for customer service roles with comprehensive paid training. No experience required – we'll equip you with all skills needed to succeed. Enjoy competitive pay, benefits package, and career advancement opportunities. Work in a dynamic environment where your voice matters!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Clear speaking voice and strong communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-focused mindset
- Must pass background check/drug screen