Job Description
Launch your career in customer service with our comprehensive paid training program! Global Solutions Group is seeking enthusiastic entry-level Customer Service Representatives to join our dynamic team in Washington, NC. No prior experience required – we'll equip you with all the skills needed to excel. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. If you're a people person with strong communication skills and a desire to grow, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and update customer records
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Participate in continuous training and skill development
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills
- Exceptional verbal and written communication abilities
- Strong problem-solving and active listening skills
- Ability to work in a fast-paced environment
- Previous customer service experience preferred but not required
- Must pass background check and drug screening