Job Description
Join TechConnect Solutions as a Local Chat Support Specialist in Charlotte and kickstart your tech career with our comprehensive paid training program! We're seeking passionate individuals to deliver exceptional customer experiences through live chat support while building valuable skills in IT and customer service. No prior experience required – we'll equip you with everything needed to thrive in this dynamic role. Enjoy competitive pay, career growth opportunities, and the chance to work with a supportive team in Charlotte's thriving tech hub. Apply today and transform your future!
Responsibilities
- Provide real-time chat support to resolve technical issues and customer inquiries
- Document interactions and troubleshoot problems using internal knowledge base
- Collaborate with cross-functional teams to escalate complex issues
- Maintain high customer satisfaction scores through professional communication
- Participate in ongoing training to enhance technical and soft skills
- Monitor chat queues and maintain response time standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Strong problem-solving abilities and customer service mindset
- Reliable internet connection and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Basic computer literacy and internet navigation skills
- Must reside in Charlotte metropolitan area
- Passion for helping others and learning new technologies