Job Description
Join our award-winning call center team in Los Angeles and launch your career in customer service excellence! We're seeking dynamic individuals to provide exceptional support to Fortune 500 clients. Enjoy a modern, collaborative environment with comprehensive training and rapid advancement opportunities. Perfect for career changers and recent graduates seeking immediate, full-time employment with competitive benefits.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with team members to optimize customer experiences
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM) and computer literacy
- Exceptional verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office Suite and CRM platforms
- Valid California driver's license (for occasional off-site events)