Job Description
Join our award-winning team at Customer First Solutions! We're hosting an exclusive hiring event for passionate Customer Service Representatives in sunny Miami. As a key member of our support family, you'll deliver exceptional experiences that transform customers into brand advocates. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture where your growth matters.
What We Offer:
- Industry-leading compensation package
- Health/dental/vision insurance
- Paid time off and holidays
- Tuition reimbursement program
- Modern downtown Miami office
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve customer experience
- Maintain detailed knowledge of products/services
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible schedules (including weekends)
- Spanish fluency highly valued
- Passion for helping others
- Strong attention to detail