Job Description
Are you a people-person with a passion for solving problems? San Antonio Support Hub is seeking dedicated Customer Service Representatives to join our elite full-time team. We offer a collaborative environment, comprehensive benefits package, and clear pathways for career advancement. If you thrive in a fast-paced setting and enjoy helping customers achieve their goals, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and technical issues efficiently to ensure high satisfaction rates.
- Accurately document all interactions and account information in our CRM system.
- Provide detailed product and service information to guide customers effectively.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Collaborate with team leads to improve service processes and overall customer experience.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a genuine customer-first mindset.
- Proficiency in Microsoft Office Suite and computer navigation.
- Bilingual (Spanish/English) is a plus.