Job Description
Join our award-winning team at ConnectServe Solutions during our exclusive hiring event for motivated Customer Service Representatives! We're seeking empathetic professionals to deliver exceptional support experiences in our state-of-the-art Los Angeles call center. Enjoy comprehensive benefits, career growth opportunities, and a dynamic team environment. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Proficient with CRM software (Salesforce preferred)
- High school diploma or equivalent
- Ability to type 40+ WPM
- Strong problem-solving abilities
- Available for flexible shifts including evenings/weekends