Job Description
Join our award-winning call center team at ConnectSphere Solutions! We're hosting an exclusive hiring event in Minneapolis to fill multiple Customer Service Representative positions. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a dynamic work environment. As a key member of our client support team, you'll deliver exceptional experiences while developing valuable skills in communication and problem-solving.
Why Join Us?
• Competitive hourly wage ($18-$24) plus performance bonuses
• Full benefits package (health/dental/vision, 401k with match)
• Paid training and career advancement paths
• Modern downtown Minneapolis location near public transit
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer satisfaction
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 40+ WPM with high accuracy
- Resilience under pressure and problem-solving aptitude
- Flexibility to work rotating shifts including evenings/weekends
- Authorized to work in the United States