Job Description
Join our dynamic team at CustomerFirst Solutions as a Weekend Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments and excel at delivering exceptional customer experiences. This weekend shift role offers competitive pay, flexible scheduling, and opportunities for growth within our award-winning organization. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with support teams to escalate complex cases and ensure resolution
- Meet/exceed performance metrics including CSAT and call quality targets
- Participate in weekend hiring events and onboarding activities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail setting
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work independently and adapt to changing priorities
- Weekend availability (Saturday/Sunday) and reliable transportation
- Spanish bilingual candidates strongly encouraged to apply