Job Description
Join our award-winning call center team with PAID TRAINING and IMMEDIATE HIRE opportunities! No experience necessary – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive team environment in Omaha's thriving business district.
Why Choose Us?
• Industry-leading compensation with performance bonuses
• Full benefits package (medical/dental/vision after 60 days)
• Career advancement pathways into leadership
• Modern downtown Omaha workspace with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve technical support issues using CRM systems
- Meet/exceed quality and productivity metrics
- Document cases accurately in Salesforce database
- Collaborate with team members to improve processes
- Adhere to compliance protocols (HIPAA/FERPA)
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Ability to type 30+ WPM with accuracy
- Comfortable using Windows OS and web apps
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality
- No criminal background (background check required)