Job Description
Are you a people-person looking for an immediate start? Apex Support Solutions is currently hiring Customer Service Representatives to join our dynamic team in Oklahoma City. We are expanding our operations and need dedicated professionals to handle high-volume customer interactions with excellence.
Why Apply?
- Fast-Track Hiring: We offer a streamlined onboarding process to get you working as soon as possible.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
- Benefits Package: Comprehensive medical, dental, and vision insurance available after 90 days.
We pride ourselves on being a top-tier call center serving clients across the United States. If you are ready to advance your career in a stable environment, this is the perfect opportunity.
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Process customer orders, returns, and account updates accurately.
- Document all customer interactions and resolutions in the CRM system.
- Collaborate with team leads to meet daily and monthly performance metrics.
- Identify upsell and cross-sell opportunities to enhance customer value.
- Stay updated on product knowledge and policy changes.
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center or customer service role is preferred but not required for immediate hires.
- Excellent verbal communication skills and a clear speaking voice.
- Strong typing skills (minimum 35-40 WPM) and computer proficiency.
- Ability to remain calm under pressure and handle difficult situations.
- Must be available to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.