Job Description
Join our award-winning call center team and launch your career in customer service with comprehensive paid training! We're seeking dedicated Night Shift Agents to provide exceptional support to our clients while enjoying competitive pay, performance bonuses, and advancement opportunities. Our modern facility offers a supportive environment with state-of-the-art technology and flexible scheduling options. No experience necessary – we invest in your success through our 4-week paid training program.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication skills (verbal/written)
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (10 PM - 7 AM)
- Basic computer proficiency and internet navigation
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Wichita facility