Job Description
Join ConnectHub Solutions as a Customer Service Representative and kickstart your career in one of Seattle's most dynamic call centers! We're seeking passionate individuals to deliver exceptional customer experiences while working in a modern, supportive environment. With immediate start opportunities available, you'll receive comprehensive training and career advancement paths. Our competitive compensation includes hourly pay plus performance bonuses, flexible scheduling options, and a comprehensive benefits package. Join our team of 200+ professionals dedicated to making a difference!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Windows OS and basic software
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset