Job Description
Join our award-winning call center team in Dallas and launch your career in customer service excellence! PrimeCall Solutions is seeking motivated individuals for immediate full-time roles in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth. No experience necessary—we provide paid training and ongoing support to help you succeed.
Our state-of-the-art facility in downtown Dallas offers a collaborative atmosphere with modern amenities and flexible scheduling. Be part of a company that values your contributions and invests in your professional development.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (35+ WPM)
- Positive attitude with problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen