Job Description
Join our award-winning customer service team in sunny Tampa! We're seeking passionate individuals to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. Immediate start available for qualified candidates. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen