Job Description
Join our award-winning customer experience team at the Charlotte Hiring Event! We're seeking passionate individuals to deliver exceptional service to Fortune 500 clients. Enjoy a modern workspace, comprehensive benefits, and rapid career growth opportunities. Event Date: October 15, 2023 | Time: 9 AM - 4 PM | Location: 123 Tech Parkway, Charlotte, NC 28202. Walk-ins welcome – bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions in CRM systems with precision
- Collaborate with team leads to improve processes
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset