Job Description
Join our award-winning customer service team in Charlotte! At Nexus Solutions, we're hiring passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of Uptown Charlotte. No experience required – we provide paid training and career advancement opportunities. Apply today and start your journey with an industry leader!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing coaching and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Uptown Charlotte location