Job Description
Join our award-winning team as a Customer Service Representative in vibrant Charlotte, NC! We're seeking compassionate professionals to deliver exceptional support to our community members. Enjoy a competitive salary, comprehensive benefits package, and fully paid training program designed to accelerate your career growth. As a cornerstone of our client success team, you'll make a tangible impact while building lasting relationships in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex billing, technical, and service-related issues using our proprietary CRM system
- Document all interactions accurately in our customer database while maintaining data integrity
- Collaborate with technical and billing teams to ensure seamless issue resolution
- Proactively identify opportunities to enhance customer experience and process efficiency
- Participate in ongoing training sessions to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills with Southern US dialect fluency
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced environment while maintaining composure
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening prior to employment