Job Description
Join our award-winning customer service team and deliver exceptional experiences to clients nationwide! ConnectSolutions is seeking motivated Part-Time Customer Service Representatives to immediately support our growing client base. No experience necessary – comprehensive training provided. Enjoy flexible schedules, remote work options, and a supportive team environment. Perfect for students, career changers, or those seeking supplemental income. Start your rewarding journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training and process improvement
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Basic computer proficiency (MS Office, CRM tools)
- Ability to work 20-30 hours/week (flexible shifts)
- Patience and empathy in high-pressure situations
- Reliable internet and quiet home office space
- Previous customer service experience preferred but not required