Job Description
Join our award-winning team at NexGen Solutions Inc. as a Customer Service Representative! We're hosting an exclusive hiring event in Charlotte, NC for motivated professionals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive, tech-forward environment.
As a cornerstone of our customer success team, you'll resolve inquiries, build relationships, and drive satisfaction. Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates. Don't miss this chance to launch or advance your career in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to upsell products and services
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Valid North Carolina driver's license (for occasional field visits)
- Pass background check and drug screen