Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional support to our Cleveland-based clients. This immediate-start opportunity offers competitive pay, flexible scheduling, and comprehensive training. Be the voice of our brand while enjoying weekends off during the week!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Health benefits and 401(k) matching
- Paid training and career advancement
- Modern downtown Cleveland workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed customer satisfaction and productivity targets
- Process orders and updates in real-time
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (e.g., Salesforce)
- Exceptional verbal/written communication skills
- Ability to work independently in a remote environment
- Flexibility to work weekends (Sat/Sun 8am-8pm)
- Strong problem-solving and conflict resolution abilities
- Basic computer and internet troubleshooting skills