Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Chicago! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This is your gateway to a rewarding career in customer service with comprehensive training and growth opportunities. On-site hiring event scheduled for October 15th! Perfect for recent graduates or career changers looking to make an impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for call volume and resolution times
- Participate in continuous training programs to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset