Job Description
Are you ready to launch a career in customer service? Apex Support Solutions is currently seeking enthusiastic individuals to join our high-performing team in Charlotte, NC. We are proud to offer comprehensive paid training for all new hires, ensuring you have the tools and knowledge to succeed.
Join a company that values your growth and rewards your dedication. Whether you are looking for your first job or a career change, our supportive culture and competitive pay make us a top choice in the region.
Why Join Us?
- Paid Training Program: Start from scratch with full support.
- Competitive Pay: Earn $18 - $22/hour based on experience.
- Flexible Schedules: Multiple shifts available to fit your lifestyle.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify opportunities for upselling and cross-selling products.
- Collaborate with the team to achieve daily and monthly performance targets.
Qualifications
- High school diploma or GED required; college degree preferred but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection (if applying for remote/hybrid options).
- A positive attitude and a strong desire to help others.