Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Denver, CO! We're urgently seeking empathetic communicators to deliver exceptional experiences for our growing client base. This 100% remote role offers competitive compensation, flexible scheduling, and comprehensive benefits. If you thrive in fast-paced environments and possess a passion for problem-solving, apply today to become part of our innovative team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve complex billing, technical, and product issues using CRM tools and escalation protocols
- Document all interactions in Salesforce with 100% accuracy for compliance and analytics
- Collaborate with cross-functional teams to address systemic customer concerns
- Maintain product knowledge certifications for SaaS and hardware solutions
- Meet/exceed KPIs: average handle time (AHT), first contact resolution (FCR), and quality scores
Qualifications
- 2+ years customer service experience with remote work proficiency
- Proficiency in Zendesk/Salesforce and multichannel communication platforms
- Exceptional conflict resolution skills with de-escalation certification preferred
- Strong typing speed (50+ WPM) and multitasking abilities
- High school diploma; associate's degree in business/communications preferred
- Home office setup with reliable high-speed internet and quiet workspace