Job Description
Join our award-winning customer service team in Charlotte and launch your career with industry-leading paid training! At ConnectSphere Solutions, we invest in our people through comprehensive onboarding programs designed to transform your passion for helping others into a thriving career. Enjoy competitive compensation, flexible scheduling options, and a supportive environment where your growth matters.
As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional experiences to clients across multiple industries. Our 4-week paid training program covers everything from communication techniques to advanced troubleshooting – no experience required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with company standards
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (call quality, resolution rates)
- Identify opportunities for process improvements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency and typing skills (30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and customer-first mindset
- Previous experience preferred but not required
- Must pass background check and drug screening