Job Description
Join Our Team as a Chat Support Specialist
We are currently seeking a dedicated and empathetic Customer Service Representative to join our thriving support team in Philadelphia, PA. If you are looking for a role that offers immediate start opportunities and a competitive night shift schedule, we want to hear from you.
As a Chat Support Specialist, you will be the first point of contact for our valued customers, providing real-time solutions through our digital chat platform. We pride ourselves on delivering top-tier service and are looking for individuals who can maintain a professional, positive tone even during late-night shifts.
Responsibilities
- Engage with customers via live chat to answer inquiries, provide product information, and resolve issues in a timely manner.
- Utilize our CRM software to document customer interactions, feedback, and account details accurately.
- Maintain a high level of professionalism and empathy, ensuring every customer feels heard and valued.
- Collaborate with team leads and other departments to escalate complex issues and ensure resolution.
- Adhere to all company policies and quality assurance standards during every chat session.
- Identify opportunities to upsell products or services where appropriate to meet sales targets.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, technical support, or chat support is highly preferred.
- Excellent written communication skills with a strong command of the English language.
- Typing speed of at least 45 WPM to ensure efficient response times.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work rotating night shifts, including evenings and weekends.
- Proficiency with basic computer applications and ticketing systems.