Job Description
Are you ready to kickstart your career in customer service? Apex Customer Solutions is currently seeking motivated Entry Level Chat Support Representatives based in Philadelphia, Pennsylvania. We offer immediate start dates and comprehensive training for those looking to advance in a high-growth industry.
As a Chat Support Specialist, you will be the voice of our brand, assisting customers through digital messaging channels. We are looking for individuals with a positive attitude, strong typing skills, and a desire to help others succeed.
Responsibilities
- Respond to customer inquiries and issues via live chat in a professional and timely manner.
- Resolve customer complaints, answer product questions, and troubleshoot basic technical issues.
- Maintain a high level of customer satisfaction by adhering to our company service standards and scripts.
- Document all interactions accurately in the CRM system.
- Collaborate with the support team to identify trends and improve service processes.
- Work flexible shifts to ensure 24/7 coverage for our client base.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus, but not required for this entry-level position.
- Excellent written communication skills with a strong command of the English language.
- Typing speed of at least 35-40 WPM.
- Reliable internet connection and a quiet workspace.
- Ability to multitask and navigate multiple browser tabs simultaneously.